Fiery Play Casino — Privacy Policy

1. Who we are

Fiery Play Casino is an online gambling service operated under licence number GLH-348DD915D181C4E3. We are committed to transparent handling of personal information and responsible privacy practices for players who access fieryplaycasinoau.com.

2. Personal information we collect

We may collect personal information you provide directly, information generated when you play, and information received from service providers that help run the site.

• Account details: name, email address, date of birth, country/region, and username.

• Verification and compliance information: identity and age verification data (for example, when you upload documents), and results of checks performed by our verification partners.

• Transaction data: deposit and withdrawal information, payment method details, and transaction history.

• Gameplay and device data: game activity, session data, IP address, device identifiers, approximate location from IP, browser type, and log data.

• Communications: messages you send us through support channels and emails we send you for account and service updates.

• Marketing preferences: whether you opt in to promotions or newsletters and how you respond to communications.

3. Why we collect it (how we use your data)

We use personal information to operate the casino, maintain security, and meet legal and regulatory obligations where applicable. Common purposes include:

• Providing services: creating and managing accounts, enabling deposits, withdrawals, and game play.

• Fraud prevention and security: detecting suspicious activity, protecting accounts, and investigating disputes.

• Payments processing: facilitating payments, reconciliation, and handling refunds or chargeback enquiries.

• Customer support: responding to requests, resolving technical issues, and administering account changes.

• Compliance: age and identity verification, AML-related checks where required, and maintaining audit trails.

• Improving services: analysing performance and user experience, including troubleshooting and site optimisation.

• Marketing (only where permitted): sending promotional offers and service announcements based on your preferences.

4. Cookies and similar technologies

We use cookies and similar technologies to recognise your device, remember preferences, support site functionality, and understand how the site is used. Cookies may be session-based (temporary) or persistent (stored for a period of time). You can manage cookies through your browser settings and, where available, through our cookie consent controls.

5. Legal bases for processing

Where you access our services, we may process personal information for purposes including contractual performance (to provide the service), legitimate interests (such as maintaining security and improving the platform), and legal obligations (such as compliance checks and record-keeping). For marketing, we process data based on consent or another permitted basis as applicable.

6. Sharing with third parties

Fiery Play Casino does not sell your personal information. We may share information with trusted third parties who help us operate and secure fieryplaycasinoau.com and who process data on our behalf or in support of their services.

• Payment processors and financial institutions for deposit, withdrawal, and transaction processing.

• Identity verification and compliance providers to confirm eligibility and handle verification checks.

• Game and platform suppliers for delivering games, managing outcomes, and supporting operational systems.

• Service providers for hosting, customer support, analytics, and security monitoring.

• Legal and professional advisers, and regulators where disclosures are required by law.

When we share data, we require appropriate safeguards and contractual controls to help protect information.

7. International transfers

Your information may be processed in countries outside your place of residence, including where our service providers are located. Where transfers occur, we take steps designed to protect data using appropriate safeguards and contractual terms. You can contact our support team for more information about the safeguards we apply.

8. Data security

We apply technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Examples include secure connections (where applicable), access controls, monitoring, and encryption of sensitive data during transmission. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data retention

We retain personal information only for as long as necessary to provide the service, fulfil legal obligations, resolve disputes, enforce our policies, and maintain security. Retention periods vary depending on data type, including account history and verification records. When data is no longer required, we take steps to delete or anonymise it.

10. Your privacy rights and choices

Depending on your location, you may have rights regarding your personal information. These may include the right to request access, correction, deletion, restriction of processing, or to object to certain processing. You may also request portability of certain data where applicable.

• Access and correction: update account details if they change.

• Marketing controls: unsubscribe from promotional emails where the option is provided.

• Cookie preferences: adjust cookies through browser controls or our cookie tools.

• Objections and requests: ask us to review and respond to your privacy request.

To protect security and prevent unauthorised access, we may need to verify your identity before responding.

11. Children’s privacy

Fiery Play Casino is not directed to children and we do not knowingly collect personal information from anyone under the minimum legal age required to participate in online gambling. If you believe a child has provided personal information, contact us immediately so we can take appropriate steps.

12. Contact us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact our support team using the details available on fieryplaycasinoau.com. For quicker handling, include the email address associated with your account and a clear description of your request.